Technical Website Support
Updates, backups and monitoring so nothing breaks unnoticed.
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About the service
We keep websites, shops and applications running: security updates, dependency maintenance, backups with tested restores, uptime and error monitoring, performance checks and a fixed monthly quota for change requests. Support covers projects we built and projects inherited from someone else.
99.9%
uptime target on managed hosting
4h
response time for critical incidents in business hours
30
days of restorable backups kept as standard
Challenges we solve
- #1
The site went down on a Saturday and nobody noticed until Monday.
Uptime monitoring from several regions with alerting to phone and email, plus error tracking that catches a broken checkout even when the homepage still loads fine.
- #2
Plugins and libraries are two years out of date and updating feels risky.
We update incrementally on a staging copy, run the regression tests, and roll out with a documented rollback path. Risk drops because the gap never grows large again.
- #3
A hosting provider deleted the account and the backups were on the same server.
We store backups in a second location with a different provider, encrypt them and test a full restore quarterly so recovery is a known procedure, not an experiment.
- #4
Small change requests pile up because there is no process for them.
Every package includes a monthly hour quota with a simple request channel. Small changes go live within a few working days without a new quote for each one.
Technical support of projects
Most outages are preventable and most data losses happen to companies that had backups nobody ever tested. Our support package makes that boring: automated monitoring with real alerting, monthly dependency and security updates on a staging environment before production, and a restore test every quarter. When something does break, you have a documented escalation path and a response time in the contract instead of a phone number that might answer.
Recommended services
- 01 - 5Advertising supportYour campaigns watched, adjusted and reported every single week.
- 02 - 5SEO supportKeep the rankings you earned and take the next ones.
- 03 - 5Legal supportImprint, privacy, cookies and accessibility handled before a warning letter arrives.
- 04 - 5Content managementYour website stays current without anyone on your team chasing it.
- 05 - 5SMMSocial channels that build trust before the first sales call.
Frequently asked questions
Basic care with updates, backups and monitoring starts at 250 EUR per month. Packages with a larger change quota and faster response times range from 600 to 1,800 EUR.
Yes, after a short technical audit of three to five days. If the code is in poor shape we tell you honestly what needs fixing before support becomes economical.
We manage hosting on German or EU infrastructure such as Hetzner, or on your own cloud account. Managed hosting including support starts at 90 EUR per month depending on resources.
Four hours for critical incidents during business hours in the standard package, one hour with an extended agreement including weekends. Non-urgent requests are handled within two working days.
A named, limited group of our engineers with individual accounts, two-factor authentication and logged access. We sign a processing agreement and can restrict access to specific environments only.
ourclients
- Markus LehmannReview from Google2 months ago
websitebestellen exceeded our expectations! The new website is modern, fast and precisely tailored to our target group. Working together was straightforward and highly professional. A clear recommendation!
- Sabrina HoffmannReview from Google2 months ago
Great experience from start to finish! The team at websitebestellen advised us excellently, implemented our wishes and created a wonderful website. Absolutely recommendable!
- Lea SchneiderReview from Google2 months ago
websitebestellen took our online presence to a new level! The site not only looks great, it also brings us noticeably more enquiries and customers. Thank you for the excellent work!
Related reading
- What does a website cost in 2026?Honest price brackets for one-pagers, corporate sites and shops, plus the cost items most offers quietly leave out.
- CRM automation in sales: where the hours really goSales teams lose a full day a week to data entry and follow-up admin. Five automations that give most of it back.
- GDPR-compliant analytics without GoogleWhich measurement setups hold up in front of a German data protection authority, what they cost, and what you actually lose by leaving Google Analytics.
Your contact person
Miriam Kraus
I read every request personally and get back to you within one business day.