AI Chatbots and Assistants
An assistant that answers from your documents, not from guesswork.
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About the service
We build chat assistants for websites, customer portals, WhatsApp and internal use, grounded in your own product data, price lists and documentation. The assistant answers in German or English, cites its source, escalates to a human when confidence is low and logs every conversation for review and improvement.
64%
of support requests resolved without a human
8s
average time to a complete answer
2-4
weeks from content indexing to live assistant
Challenges we solve
- #1
A generic chatbot invents product details and the company loses trust.
We ground every answer in retrieved passages from your own documents, show the source link and let the assistant say it does not know rather than improvise.
- #2
Support is buried in the same questions about delivery, invoices and returns.
The assistant connects to your order system and answers with real status data, not general policy text, which turns a support ticket into a five-second self-service interaction.
- #3
Employees cannot find internal knowledge spread across a wiki, drive and email.
We build an internal assistant with permission-aware retrieval, so each employee only gets answers from documents they are allowed to see, and every answer links back to the original file.
- #4
The legal team blocks the project over data protection concerns.
We deploy on EU infrastructure with a processing agreement, disable training on your data, mask personal data before it reaches the model and document the entire flow for the records.
AI chatbots & assistants
The difference between a useful assistant and an embarrassing one is grounding. We index your real content, restrict the model to that corpus, and add explicit rules for topics it must never answer, such as legal advice or binding price commitments. Beyond support deflection, the assistant becomes a sales tool: it qualifies visitors, recommends the right product configuration and hands a warm lead to your team with the full conversation attached.
Recommended services
- 01 - 7AI voice agents (AI telephony)Every call answered in German, at midnight and during the rush.
- 02 - 7CRM integration & automationStop copying data between tools that should already talk.
- 03 - 7Sales pipeline automationEvery lead followed up, scored and routed without a reminder.
- 04 - 7Document & data processing (RAG)Turn contracts, invoices and PDFs into data you can query.
- 05 - 7Workflow automation (n8n / Make / Zapier)Replace the recurring manual task with a process that never forgets.
- 06 - 7AI content generationPublish ten times more, without sounding like a machine.
- 07 - 7Custom LLM integrationsLanguage models built into your product, not bolted on beside it.
Frequently asked questions
A website assistant grounded in your content starts at 2,800 EUR setup. Model and hosting costs typically run 80 to 400 EUR per month depending on conversation volume, plus optional tuning from 250 EUR monthly.
Website widget, WhatsApp Business, Telegram, Instagram direct messages, Microsoft Teams and Slack. The same knowledge base serves all of them, so answers stay consistent across channels.
The index refreshes automatically from your CMS, price list or product feed on a schedule. Nobody has to retrain anything; updating the source document is enough.
We select per case: a hosted commercial model for quality-critical dialogue, or an open model on EU servers when data must never leave your infrastructure. We benchmark both on your real questions before deciding.
Yes, transparency is required under the EU AI Act and it is also good practice. The assistant identifies itself at the start of every conversation and offers a route to a human.
ourclients
- Markus LehmannReview from Google2 months ago
websitebestellen exceeded our expectations! The new website is modern, fast and precisely tailored to our target group. Working together was straightforward and highly professional. A clear recommendation!
- Sabrina HoffmannReview from Google2 months ago
Great experience from start to finish! The team at websitebestellen advised us excellently, implemented our wishes and created a wonderful website. Absolutely recommendable!
- Lea SchneiderReview from Google2 months ago
websitebestellen took our online presence to a new level! The site not only looks great, it also brings us noticeably more enquiries and customers. Thank you for the excellent work!
Related reading
- AI telephony: when it pays off and when it does notA sober look at voice agents for German SMBs: the call volumes that justify the investment, and the situations where a human is simply cheaper.
- RAG chatbots on your own documentsHow retrieval-augmented generation works in practice, what it costs, and why data preparation decides whether the answer is trustworthy.
- Mobile app or PWA? A decision guideWhat a progressive web app can do in 2026, where a native app is still unavoidable, and how the costs compare over three years.
Your contact person
Miriam Kraus
I read every request personally and get back to you within one business day.